Support

Support is the factor where the given service can break on. Cellullar phones can be unreachable, standard telephone lines busy, and this while your network is failing.
During our expertise we have succesfully deployed a very efficient support system.

All our customers have access to a support website, where isssues can be reported. Our intelligent system immediatly searches for one of our engineers, which has the needed skills. To ensure it's success we have all the needed escalation procedures in place.This system also allows for our customers to have a historical tracking of all their incidents, which is a usefull tool to further improve the IT infrastructure.

Ticketing system:support@securax.be

Emergency contact point:+3251850000