Migrating to VoIP or bringing your business into VoIP has many ways to success, but as many to failure. It is not because VoIP is somewhat hyped, everything you do with it works. VoIP remains a complex technology where many factors need to be handled. It all comes down to user happiness. End users must be able to pickup the phone and call. Managers must be able to keep the costs under control and have an insight in efficiency. Administrators must be able to manage VoIP within their IP network, with no hassle. Every situation is different, and requires a different approach. Planning in the beginning of a project, and discussing with an experienced consultant can save you many headaches, in terms of slow roll-out, awfull quality, miserable customer service, user un-happiness.
Explain your plans with VoIP to us, and we'll tell you what you need to take into account, and how your plans become reality with specs for hardware, architectural design and software.
Asterisk is open source, has many features, many possibilities, and just sounds right when you hear it in practise. But for your business there might be a tool or feature lacking. You might want a close integration with your CRM, you might want a very specific IVR or queueing discipline, you might want a specific CTI, you might want to use your users phones as a means to do some timetracking, you want to see an integration with your current applications,... Your imagination, can be made by our developers.
If you want to move fast forward we have several applications ready to go, check out our products page.
Good software and good hardware bring you nowhere when you don't have a good integration. Integration is the key factor to success. We can help you:
- installing a tweaked Linux platform on your PBX and supporting servers
- configuring Asterisk and supporting services to your needs
- integrating VoIP services on your network
- optimise your network traffic
- train your staff in maintenance and train your users in usability